2016-03-24 - 26023 - Service Request - Please Reload SO 2846259 to BW #BWProductionIssues
Service Request
26023 - Please Reload SO 2846259 to BW
Problem Summary
Need to reload Sales Order 2846259, its corresponding delivery & invoice documents into BPP.
Admin Info
Purpose
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Need to Reload SO 2846259 & its preceding documents into BW
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Requested by
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Mina McGee
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Issue Date
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03-24-2016
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Resolved by
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Naveen Gadde
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Resolved Date
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03-26-2016
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Document Status
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Completed
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Detailed Problem Description
Email from Greg on 03/24/2016:
The confirmed quantity was 4 and the delivery quantity was 4, but for some reason this order is showing up as an “open order’ with a negative quantity of 4, when we pull our OSA180 report from BI.
Date
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Plant
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SO
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PO
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Account
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Confirmed Qty
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Confirmed Del Qty
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Last Delivery
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Sales Rep
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ASR
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Notes
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1/10/2016
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116
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2846259
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509162
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HIBBETT SPORTS - 1005108
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0
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-4
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83022890
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LAC
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Ann Marie Wade
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|
Would someone be able to assist us in getting this resolved or advising on how we can fix this?
Solution Analysis and Recommendations
It was observed that the Sales order DSO(ZAFSDDS1) is updated with negative PGI QTY. Due to negative PGI Qty in Sales Order DSO, it got updated into the Open Order cube & OSA Reports.
The issue is due to a delivery(0083013180) that was created against the SO 2846259 & it was deleted and a new delivery(0083022890) was recreated. The negative values were triggered by the delivery that was deleted.
Resolution
The Sales Order & its preceeding documents needs to be reloaded in to BW, when there are no postings in NEP system.
Sales Order - 0002846259
Delivery - 0083022890
Invoice - 0093205255
Release Information
None